Contact ASK La Trobe

How to connect with us for one-on-one support.

ASK La Trobe is closed for the Easter break

ASK La Trobe is closed for the Easter break, Mid-semester break and ANZAC Day public holiday from 4pm on Friday 15 April, re-opening Tuesday 26 April. If you need help during the break, please view the Frequently Asked Questions, or Ask a Question online.

View Frequently Asked Questions

  • Face-to-face

    Visit us in person at an ASK La Trobe Help Zone.

    Monday to Thursday from 9am - 5pm

    Find your Help Zone

    Note that the start of the semester is an extremely busy time for our team. Please be patient and kind to our staff if you need to wait for service.

  • LiveChat

    Before you chat with a friendly member of the ASK La Trobe team, our virtual assistant, Charlie, will try to answer your question.

    Find Charlie and LiveChat on the bottom right hand corner of this page.

    Monday to Thursday from 8am - 6pm AEST

    Friday from 8am - 5pm AEST

  • Virtual Fridays (Virtual Drop-In)

    One-on-one virtual drop-in sessions are available each Friday between 12pm and 4pm AEST

    Please note on Fridays, face-to-face and phone services will not be available, so please register for the sessions if you need help during this time.


  • Ask a Question Online

    Fill out our online enquiry form and our team will get back to you as soon as possible.

    Online enquiry form

  • Call

    Phone: 1300 LA TROBE (1300 528 762)

    Dialling from overseas: +61 9479 6000

    Monday to Thursday from 10am - 4pm AEST

    Please note wait times are shorter if you contact us via LiveChat.

Frequently Asked Questions

We also have a range of Frequently Asked Questions and answers available to assist you 24/7. View now